- Detailed description of goods and/or services
Avid Brands S.A. (Pty) Ltd markets and sells over 200 products (under 20 brands) in the health care (OTC) and consumer markets. Avid Brands is registered with SAHPRA (South African Health Products Regulatory Authority) as a pharmaceutical manufacturer.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within a reasonable time period and delivery confirmed via email by way of an order number.
Delivery of goods is via Courier.
Standard Delivery of goods via courier between 4-6 working days, to all main centres in South Africa. This period may be extended if delivery is to outlying areas or over certain periods, such as Black Friday or Christmas etc.
A minimum spend of R350 qualifies for free delivery.
For orders under R350, Avid Brands charges a standard, non-refundable delivery fee of R60. Applicable to all areas within South Africa.
Our delivery charges are subject to change at any time, without prior notice.
Avid Brands obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Avid Brands S.A (Pty) Ltd is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
- Export restriction
The offering on this website is available to South African clients only.
- Return and Refunds policy
If you are for any reason dissatisfied with an item purchased from our Online Store, you may contact us to return it for a refund, replacement or exchange.
We shall have the discretion to refund you by any appropriate means including cash, a gift card (electronic) or by crediting the applicable card.
Refer to the Returns and Refunds Policy.
Cancellation of orders after a product has been delivered will attract a R38 cancellation fee + the courier cost of R60
Important: Goods must be returned in their original condition in which they were received.
Avid Brands S.A. (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
- Payment options accepted
All payments are processed through DPO PayGate.
Payment may be made via Visa, MasterCard, American Express Cards or SID (instant EFT) or SCode.
- Card acquiring and security
Card transactions will be acquired for Avid Brands S.A. (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Avid Brands S.A. (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Avid Brands S.A. (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa.
Avid Brands S.A. (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Avid Brands S.A. (Pty) Ltd based in South Africa trading as Avid Brands S.A (Pty) Ltd and with registration number 2002/007669/07
- Company contact details
Physical Address: Suite 9 Hillcrest Office Park, 2 Old Main Road, Hillcrest, KZN, 3610
Telephone: 0860 104 061